Using video to report problems

Recently one of our customers, Martin Focazio, has sent us a video demonstration of the problem he had experienced with WebAsyst: using a long name (more than 20 characters) as WebAsyst User ID.

We were impressed by the way Martin has reported this issue. Thank you, Martin! Video with verbal comments is a perfect way to explain a somewhat complicated case. Usually our customers simply send us text messages or (rarely) screenshots. We encourage everybody to use a video clip, whenever possible, to report complex issues which are not easy to explain otherwise.

As for the reported problem: allowing at most 20 characters long user names is a known WebAsyst limitation. We consider this reasonable as it is much easier to remember (and type) something like John or Sue rather than MyIDtoLoginWebAsystAccount.